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Sharp Society Barber Shop Refund Policy
Sharp Society Barber Shop Refund Policy
Effective Date: 12/21/24
Effective Date: 12/21/24
At Sharp Society, we strive to ensure customer satisfaction with all our products. Below are the detailed terms and conditions for refunds and exchanges of products purchased both in-store and online.
Refund Policy for Tools and Products
Refund Policy for Tools and Products
(Clippers, combs, hair blowers, and related items)
1. Eligibility for Refunds or Exchanges:
1. Eligibility for Refunds or Exchanges:
- Tools are eligible for a refund or exchange within 30 days of purchase.
- The item can be unsealed or sealed, but it must show no wear or physical damage and include all original content that came with the product (e.g., packaging, manuals, and accessories).
- A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Refundable Situations for Tools:
2. Non-Refundable Situations for Tools:
- Tools showing signs of use, wear, or physical damage caused by improper handling.
- Items missing original packaging, manuals, or accessories.
3. Defective Items
3. Defective Items
- If a tool is found to be defective within 30 days of purchase, we will offer a replacement or full refund.
- After 30 days, defects may be addressed through the manufacturer's warranty, if applicable.
Refund Policy for Consumable Products
Refund Policy for Consumable Products
(Hair products like gel, pomade, hair care, facial care, and related items)
1. Eligibility for Refunds or Exchanges:
1. Eligibility for Refunds or Exchanges:
- Consumable products are eligible for a refund or exchange within 7 days of purchase.
- The product must be unused, unsealed, and in its original condition.
- Proof of purchase is required for all returns or exchanges.
2. Non-Refundable Situations for Consumable Products:
2. Non-Refundable Situations for Consumable Products:
- Opened or partially used items.
- Items with broken seals or missing original packaging.
- Products purchased on clearance or as part of a final sale.
Additional Terms and Conditions
Additional Terms and Conditions
1. Online Purchases:
1. Online Purchases:
- Refund requests for online orders must be initiated within the applicable timeframe (30 days for tools, 7 days for consumable products).
- Customers are responsible for return shipping costs unless the item is defective or was delivered incorrectly.
2. In-Store Purchases:
2. In-Store Purchases:
- In-store purchases must be returned to the same location with the original receipt.
- Refunds will be issued in the original form of payment.
3. Processing Time:
3. Processing Time:
- Refunds may take 5–10 business days to process, depending on the payment provider.
4. Gift Cards:
4. Gift Cards:
- Gift cards are non-refundable and cannot be exchanged for cash.
How to Initiate a Refund or Exchange
How to Initiate a Refund or Exchange
1. In-Store Returns:
1. In-Store Returns:
- Bring the item and proof of purchase to the Sharp Society location where it was purchased.
- Our staff will inspect the item and process the return or exchange.
2. Online Returns:
2. Online Returns:
- Contact our customer service team at (901)-427-9634 to initiate a return.
- You will receive instructions for shipping the product back to us.
Customer Support
Address:
2952 Elmore Park Rd, Bartlett, TN 38134
Phone:
(901)-427-9634
Email:
sharpsocietybarber@gmail.com
We appreciate your business and thank you for choosing Sharp Society Barber Shop!
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